Privacy Policy
Oz Camp Adventure Gear
ABN: 89 832 880 397
1. About This Policy
Oz Camp Adventure Gear is operated by Gavin Tuo, a sole trader trading as Oz Camp Adventure Gear (ABN: 89 832 880 397).
We respect your privacy and are committed to handling personal information responsibly. This policy explains how we collect, use, hold and disclose personal information when you visit our website, contact us or purchase products.
We comply with the Privacy Act 1988 (Cth), Australian Privacy Principles and other applicable privacy laws to the extent they apply to our business.
2. Information We Collect
Depending on your interactions with us, we may collect:
Name, email address, telephone number and billing or delivery address.
Order details, purchase history, product preferences and transaction records.
Information provided for quotes, deliveries, returns and warranty claims.
Account information if you create an account.
Payment status, transaction references and payment method information.
IP address, browser, device, website activity and cookie data.
Information voluntarily provided through reviews, competitions, surveys or marketing subscriptions.
We do not intentionally collect sensitive information unless reasonably necessary for a specific purpose and permitted by law.
3. How We Collect Information
We collect information directly when you:
Place an order.
Complete forms on our website.
Create an account.
Contact us.
Subscribe to marketing communications.
We may also receive information from payment, freight, fraud-prevention and website service providers.
Technical information may be collected automatically through cookies and similar technologies.
4. Why We Use Your Information
We may use your information to:
Process payments, fulfil orders and arrange delivery or depot collection.
Communicate with you about purchases, quotes, pre-orders and enquiries.
Manage returns, refunds, warranty claims and customer support.
Maintain customer accounts and transaction records.
Prevent fraud, protect security and investigate misuse.
Improve our products, website and customer experience.
Send marketing communications where permitted by law.
Comply with legal, tax, accounting and regulatory obligations.
Manage disputes and enforce lawful rights.
We will not use information for an unrelated purpose unless permitted by law or required consent is obtained.
5. Payment Information
Payments are processed using the payment methods and third-party services available at checkout.
We may receive payment status, transaction identifiers, billing details and refund information.
We do not intend to store complete payment card numbers or card security codes on our own website systems. Payment information is handled by the relevant payment providers under their security practices and privacy policies.
Where third-party payment or buy-now-pay-later services are offered, those providers may collect and process information under their own terms and privacy policies.
6. Sharing Your Information
We may disclose information where reasonably necessary to:
Payment processors and payment service providers.
Freight companies, couriers and depot operators.
Website hosting, ecommerce and technical support providers.
Email, customer service and marketing platforms.
Accountants, legal advisers, insurers and professional service providers.
Fraud-prevention and security service providers.
Government authorities or regulators where required or authorised by law.
We take reasonable steps to ensure providers handle information appropriately and disclose only information reasonably necessary for the relevant purpose.
We do not sell customer contact information to third parties for their independent marketing purposes.
7. Overseas Disclosure
Some technology, hosting, payment, email or other providers may store or process information outside Australia.
Where overseas disclosure is likely, we will take reasonable steps required by applicable privacy law to ensure appropriate handling.
Important: Before publication, this section should be updated to identify the countries in which overseas recipients are likely to be located, where practicable, based on the services actually used by Oz Camp Adventure Gear.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
Operate the shopping cart.
Remember preferences.
Maintain security.
Understand website usage.
Improve customer experience.
Where enabled, analytics or advertising technologies may collect information about visitor interactions. Some of this information may constitute personal information depending on whether an individual can be identified or reasonably identified.
You can manage cookies through your browser settings and any website controls we provide. Disabling certain cookies may affect website functionality.
We will provide additional notices or consent options where required by applicable law.
9. Marketing Communications
We may send promotional emails or SMS communications about products, offers and events where we have your consent or are otherwise permitted by law.
Marketing communications will identify Oz Camp Adventure Gear and include a clear unsubscribe method.
You may withdraw your consent at any time. We will action unsubscribe requests within the legally required timeframe.
Unsubscribing from marketing communications does not prevent necessary order, delivery, warranty or customer service communications.
A one-off purchase or enquiry is not automatically treated as consent to unrelated marketing.
10. Storage and Security
We take reasonable technical and organisational steps to protect personal information against:
Misuse.
Interference.
Loss.
Unauthorised access.
Modification.
Unauthorised disclosure.
Security measures may include access controls, secure payment processing, software updates, backups and limiting access to people who need information for legitimate business purposes.
No online system is completely secure. However, we remain responsible for applicable privacy obligations and will respond to suspected security incidents accordingly.
11. Retention of Information
We retain information as reasonably necessary for:
Collection purposes.
Order fulfilment.
Warranty support.
Business records.
Legal and regulatory obligations.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it unless retention is required or permitted by law.
12. Accessing and Correcting Your Information
You may request access to information we hold about you or request correction of information that is inaccurate, incomplete or outdated.
Please contact us using the details provided below.
We may verify your identity before providing access to information or making changes.
We will respond within a reasonable time and explain any lawful reason for refusing access or correction.
13. Privacy Complaints
If you have a privacy concern, please contact us with details of your complaint.
We will acknowledge and investigate complaints and aim to respond within 30 days. If more time is required, we will keep you informed.
If you are dissatisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC) where the Privacy Act applies.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for independent privacy practices outside our control. We encourage you to review the privacy policies of third-party websites before providing them with personal information.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes to our:
Business operations.
Website.
Service providers.
Legal or regulatory requirements.
Updates will be published with a revised date.
Where required by law, we will provide additional notice or obtain consent before materially changing how we handle personal information.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Business owner / legal entity:
Gavin Tuo, sole trader
Trading as:
Oz Camp Adventure Gear
ABN:
89 832 880 397
Business and warehouse address:
11/26 Rutherford Court
Maddingley VIC 3340
Australia
Phone:
0421 192 715
Email:
info@ozcampgear.com.au
Website:
ozcampgear.com.au
Warehouse collection:
By appointment only. Please wait for confirmation that your order is ready before attending.